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Frequently Asked Questions for schöne duftkerzen Duftkerze im Glas

How can I ask for product information in a format I can use?

Ask about the availability of readable instructions before purchasing if they are necessary for you. Do not treat the absence of an alternative format as confirmation of a product feature.

What should I check if an approved refund has not appeared yet?

Keep the original order reference available for follow-up. Do not treat a notification alone as proof of the final balance.

How can I request another review of an unresolved support issue?

Provide corrections promptly if the review identifies an error in your account. Focus the request on the specific unresolved issue and relevant evidence.